We are looking for a proactive
and target-oriented Client Account Officer to manage assigned client accounts
and ensure the effective execution of EHS compliance services. The role involves
maintaining the client's compliance dashboard, coordinating with clients for
timely submission of compliance documents, ensuring accurate updates on the
platform, and driving positive compliance performance across assigned accounts.
The ideal candidate should
possess strong communication, coordination, and follow-up skills, with the
ability to manage multiple client accounts while consistently achieving defined
operational and compliance targets.
Key Responsibilities:
a. Client Account Management
- Act as the primary point of
contact for assigned client accounts.
- Build and maintain robust
working relationships with client stakeholders.
- Conduct regular follow-ups
with clients to obtain required compliance documents and information.
- Respond to client queries
and coordinate with internal teams for timely resolution.
- Ensure a high level of
client satisfaction through proactive account management.
b. Compliance Dashboard
Management
- Ensure timely and accurate
uploading of compliance documents onto the platform.
- Maintain the accuracy and
completeness of client compliance dashboards.
- Track upcoming, due, and
overdue compliances and proactively follow up with clients.
- Monitor compliance status
and work with clients to improve overall compliance performance.
- Ensure all compliance
records are updated and maintained as per internal quality standards.
c. Service Delivery &
Operations
- Manage day-to-day compliance
activities for assigned client accounts.
- Coordinate with internal
teams to ensure seamless execution of compliance services.
- Maintain accurate records,
trackers, and client documentation.
- Escalate critical compliance
risks or client issues whenever necessary.
- Ensure adherence to in