Service
& Repairs Management

· Plan &
track Express & Periodic service, breakdown repairs, accident jobs, and
refurb for all fleet -2Ws

· Liaise
with DriveX workshop, Authorized service centers / popup Service Staton for
estimates, and job closure

· Drive TAT:
Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer
experience, Refurb jobs close within Service Level Agreement

· Do
post-repair quality check before vehicle goes back on-road

Rider
Issue Resolution

· Single
point for rider-reported issues via app/call/WhatsApp

· Triage
issue severity, arrange pickup/drop, provide temp replacement if needed

· Track open
tickets to closure and update riders on ETA

Compliance
& Documentation

· Ensure
Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet

· Maintain
job cards, invoices, warranty claims, and vehicle-wise service history

· Update
vehicle status daily

Cost &
Inventory Control

· Approve
spares replacement: tyres, batteries, brake pads based on km run, age, failure
%

· Monitor
repeat repairs,



and scrap/refurb decisions to control ₹/km cost

· Maintain
vendor scorecard and negotiate Turn Around Time (TAT) /cost

MIS &
Reporting

· Daily:
Fleet downtime, open jobs, TAT breach, ETA updates

· Weekly:
Inspection failure %, vendor performance, cost per vehicle, repeat complaint %

· Flag
trends like specific model failures or service center delays

· Perform
other duties and operational tasks as assigned to support changing business
requirements and ensure smooth day-to-day operations

Requirements
Qualifications: Diploma/Graduate. Automobile/Mechanical preferred

Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations

Technical
Skills: Basic knowledge of 2W ICE/EV - engine,
battery, tyres, electricals, Know how to ride a motorcycle with a valid driving
license

Soft
Skills: Robust follow-up, vendor management, good
interpersonal skills, teamwork, problem solving skill, c

📌 Service Coordinator – 2W Rental Business (Bengaluru)
🏢 Drivex Mobility
📍 Bengaluru