Job Summary

We are looking for a detail-oriented and customer-focused Reservation Support Executive to manage booking-related queries, assist travelers and hotel partners, and ensure smooth reservation operations. The role requires excellent communication skills, problem-solving ability, and the capability to coordinate between customers, hotels, and internal teams to deliver a seamless booking experience.

Key Responsibilities

Reservation Management
- Handle customer and hotel partner queries related to reservations, modifications, cancellations, refunds, and booking confirmations.
- Assist travelers with booking-related issues through email, chat, phone, and other communication channels.
- Verify booking details, room availability, rates, policies, and special requests.
- Coordinate with hotels for reservation updates, availability confirmation, and service-related concerns.
- Ensure accurate processing of booking changes and amendments.

Customer & Partner Support
- Provide timely and skilled support to travelers and hotel partners.




- Resolve customer complaints and ensure a high level of customer satisfaction.
- Communicate with hotels regarding guest requirements, payment issues, and reservation discrepancies.
- Escalate critical cases to the concerned teams for quick resolution.

Operations & Coordination
- Monitor booking status and ensure smooth completion of reservations.
- Maintain accurate records of customer interactions and resolutions.
- Follow standard operating procedures (SOPs) for reservation handling.
- Work closely with sales, operations, finance, and technology teams to resolve issues.

Quality & Process Improvement
- Identify recurring booking issues and suggest improvements.
- Maintain service quality standards and achieve assigned support targets.
- Ensure compliance with company policies and customer service guidelines.

Requirements
Required Skills & Qualifications
- Bachelor’s degree in any discipline preferred.
- Experience in hote

📌 Reservation Support Executive (Veerapur)
🏢 MyTravaly Worldwide Travel Technology
📍 Veerapur