Description
Client Service Operations (CSO) enables Kroll's business units through operational excellence, standardized processes, and centralized support services. As part of CSO, the Business Support Services (BSS) function provides high-quality business enablement services that enhance operational efficiency, improve consistency, strengthen governance, and elevate the internal stakeholder experience.
Business Support Services operates as a centralized shared services organization supporting internal teams across a broad range of operational activities including business administration, sales support, document production, presentation services, workflow coordination, reporting, operational data management, and business process support. Through a customer-centric approach and continuous improvement mindset, the team enables business units to focus on delivering value to clients.
Working within an established service delivery framework, the Analyst executes assigned work with a robust focus on quality, responsiveness, confidentiality, and operational excellence.



The role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining exceptional service standards.
Day-to-day responsibilities:
- Deliver high-quality Business Support Services in accordance with established service standards, turnaround times, and operational procedures.
- Execute assigned operational support activities across multiple service offerings while ensuring accuracy, completeness, and consistency.
- Prepare, review, and maintain business documentation, presentations, reports, trackers, and operational records in support of business requirements.
- Perform data validation, cleansing, reconciliation, formatting, and quality assurance activities to maintain the integrity of business information.
- Support the administration and maintenance of business systems, operational databases, and collaboration platforms.
- Maintain accurate r

📌 Analyst I, Client Service Operations (New Delhi)
🏢 Kroll
📍 New Delhi