Role Objective: The role serves as a strategic partner to the Emerging Markets (B2C) organization, aligning human resources practices with business objectives to drive performance and growth. The role provides HR expertise in areas such as talent management, employee relations, performance management, HR operations, query resolution etc. specifically tailored to the unique needs of the team operating in different countries.
KEY RESPONSIBILITIES:
Strategic Partnership
? Partner with sales leadership to develop and execute HR strategies that support the overall business objectives and growth plans
? Provide proactive HR support and guidance to the sales team, helping to identify and address people-related challenges and opportunities
Talent Management
? Collaborate with sales managers to identify talent needs and implement strategies for talent acquisition, development, and retention
? Support the recruitment process for sales roles, including participating in interviews and developing onboarding programs




? Develop and implement training programs to enhance the skills and performance of the sales team Employee Relations
? Act as a trusted advisor to sales employees and managers on HR-related issues, providing guidance on policies, procedures, and conflict resolution
? Manage employee relations cases, including investigations, disciplinary actions, and grievances, ensuring compliance with company policies and legal requirements
Performance Management
? Support the performance review process for the sales team, including goal setting, performance feedback, and development planning
? Coach sales managers on effective performance management techniques and provide tools and resources to support employee development
Organizational Development
? Assist in the design and implementation of organizational changes within the sales team to improve efficiency and effectiveness
? Promote a positive and inclusive workplace culture that aligns with the company’s values and supports e

📌 Senior Manager (Govandi East)
🏢 USV
📍 Govandi East