Job Profile
- Title: CRM Officer
- Location: Aurangabad
- Department: Customer Support
- Reporting to: Sales Head
Key Responsibilities
- Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
- Monitor, track, and report sales pipeline and customer lifecycle stages.
- Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
- Coordinate between sales, production, and service teams to ensure smooth customer journeys.
- Provide data-driven insights for retention campaigns and customer engagement strategies.
- Assist in CRM training and onboarding for new team members.
- Ensure high CRM hygiene standards and consistency across all touchpoints.
- Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
- Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.
Requirements
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in managing CRM.
- Understanding of CRM software is a plus.
- Strong understanding of B2B customer lifecycle and funnel stages.
- Analytical mindset with excellent attention to detail.
Desired Skills and Attributes
- Proficiency in Excel and CRM reporting dashboards.
- Good communication and coordination skills.
- Ability to work cross-functionally with sales, marketing, and support teams.
- Self-motivated, organized, and data-oriented.
Other Expectations
- Should be able to identify bottlenecks in customer flow and suggest solutions.
- Willingness to learn and adapt to new digital tools as required.
- Ability to work independently under minimal supervision.
Benefits
- Prospect to work in a reputed precision manufacturing company with global reach.
- Structured training and development programs.
- Growth-oriented work culture with a focus on performance.
- Exposure to world-class CR