Role Overview

The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.
- Serve as the primary point of contact for assigned customers/accounts.
- Build and maintain strong, long-term client relationships.
- Understand client needs, preferences, and purchase patterns.
- Drive upselling, cross-selling, and repeat business.
- Coordinate with Sales, Operations, Logistics & Customer Support teams.
- Track order status, delivery timelines, complaints & resolutions.
- Maintain CRM data, client records, follow-ups & meeting schedules.
- Conduct periodic client reviews, feedback discussions & retention plans.
- Prepare reports—sales pipeline, customer engagement,



churn analysis.
- Ensure high customer satisfaction and service excellence.

Requirements
Bachelor’s degree—Business, Marketing, Management, or related field.

1–5 years of experience in Client Management, Sales, CRM, or Customer Success.

Strong communication, negotiation & relationship-building skills.

Ability to manage multiple accounts and deadlines.

Proficiency in CRM tools, Excel, and reporting.

Problem-solving mindset with customer-first attitude.

Fluency in English + regional language preferred.

Benefits
Competitive salary

Open Door Policy

Work in a pleasant environment with little hierarchy

Dynamic working environment in a growing firm

Freedom to innovate and learn current things

📌 Relationship Manager (Mumbai)
🏢 Magicdecor
📍 Mumbai