Job Description:

Role Overview: As a Supply Chain and Order Management Specialist, you will be responsible for overseeing the end-to-end order management process while driving process excellence initiatives within the supply chain and logistics functions. You will play a critical role in optimizing order fulfillment processes, enhancing supply chain efficiency, and ensuring seamless coordination between various stakeholders to meet customer demands effectively.

Key Responsibilities:
- Order Management:
- Manage the entire order lifecycle, from order entry to delivery, ensuring accuracy, timeliness, and customer satisfaction.
- Coordinate with sales, production, and logistics teams to prioritize and fulfill orders according to customer requirements.
- Monitor order status, track shipments, and address any issues or delays to ensure on-time delivery.

Process Excellence:
- Identify opportunities for process improvement within the supply chain and logistics functions.
- Develop and implement standardized processes and best practices to enhance efficiency and reduce costs.





Supply Chain Optimization:
- Collaborate with suppliers, vendors, and internal stakeholders to optimize supply chain processes and improve overall performance.
- Analyze supply chain data to identify bottlenecks, inefficiencies, and opportunities for improvement.

Logistics Management:
- Coordinate transportation and distribution activities to ensure timely and cost-effective delivery of goods.
- Manage relationships with third-party logistics providers (3PLs) and carriers to optimize service levels and transportation costs.

Customer Relationship Management:
- Serve as the primary point of contact for order-related inquiries and escalations.
- Communicate order status updates and address customer concerns or complaints in a timely and qualified manner.
- Collaborate with sales and customer service teams to proactively resolve issues and enhance customer satisfaction.

Requirements:
- Education:

📌 Supply Chain and Order Management Specialist (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad