CoWorkZen is a fast-growing flexible workspace provider, dedicated to creating inspiring, innovative, and productivity-driven environments for businesses of all sizes. We believe in blending professionalism with warmth—delivering seamless experiences for every member.
We're on the lookout for an Operation Specialist who can help us elevate our member experience through sharp communication, smooth backend support, and a genuine passion for people.
Your Role
As an Operation Specialist at CoWorkZen, you'll be at the heart of our member experience operations. Your day-to-day will include:
- Review and validate customer details post-sale to ensure accuracy and completeness.
- Accurately input verified customer data into the CRM system, maintaining consistency and data hygiene. Coordinate with the sales team to gather any missing information or clarifications.
- Assign appropriate tags, account owners, and service details to each customer profile.
Ensure timely onboarding of customers into the system to support seamless service delivery.
- Support process improvement initiatives to optimize CRM data entry workflows.
- Managing support tickets: Reviewing, assigning, or escalating tickets while ensuring all required details are present for swift resolution.
- Communication: Keeping stakeholders updated with explicit, timely communication and gathering any extra info needed to solve issues efficiently.
- SLA Tracking: Monitoring service-level agreements, ensuring timely follow-ups, and sending polished responses when issues are resolved.
- Reporting: Organizing ticket data for monthly reports and contributing ideas to improve internal processes and service delivery.
- Issue Flagging: Reviewing tickets before 6 PM and highlighting high-priority matters that may require attention later in the evening or over weekends.Maintain confidentiality and handle customer information with the highest level of integrity.
Key Responsibilities
- Ticket Support: Provide timely and