About the Role

We are looking
for a proactive and hands-on IT Support Engineer to serve as a point of contact
for all technology-related needs within the organization.

Key Responsibilities

• Manage IT helpdesk tickets and
provide timely resolutions

• Laptop and application setup
and troubleshooting issues such as account lockouts and password reset

• Install, configure, and update
authorized software applications as per organizational policies and following
due process

• Maintain inventory of IT assets
and software licenses and manage allocations

• Perform maintenance of IT
assets as required, coordinating with vendor where necessary

• Proactively perform support
activities and assessments to maintain stability

Requirements
Required Skills & Qualifications

• M365 Admin certifications or
experience

• Experience with IT




troubleshooting

• Solutioning mindset, willing to
coordinate with various teams and aligning on solution

• Attention to detail and
following processes correctly to ensure compliance

• Working knowledge of MS Excel

Preferred Qualifications

• Bachelor’s degree in
Information Technology, Computer Science, or a related field (or equivalent
practical experience).

• 2–4 years of experience in an
IT support or systems administration role

• Industry certifications such as
Microsoft 365 Certified: Exchange / Intune / SharePoint administrator.

• Prior experience working in an
IT services or consulting company

📌 IT Support Engineer (Pune)
🏢 Aspect Ratio
📍 Pune