Description
Job Title: Manager - AI Customer experience
Location: Pune, India (Hybrid)
Permanent - Full Time
About us:
Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content.
Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through solid organic growth and complementary acquisitions,
backed by leading growth private equity firms specializing in technology.
Key Responsibilities:
- Lead the delivery of AI-enabled customer support initiatives across a broad software product portfolio.
- Identify high-value opportunities for AI triage, automation, deflection and self-service improvement.
- Work with support, product and operations teams to design, launch and continuously improve AI-powered workflows.
- Own and optimise Zendesk AI capabilities, including intelligent triage, automation, knowledge integration and live chat experiences.
- Build strong working relationships with subject matter experts and business stakeholders to turn ideas into measurable outcomes.
- Define success metrics, track performance and communicate progress, risks and opportunities clearly to stakeholders.
- Champion practical, customer-focused use of AI that improves speed, consistency and quality
📌 Manager - AI Customer Experience (Pune)
🏢 Cyncly
📍 Pune