About Exotel

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator, powering over 70 million customer conversations every day across Voice, Messaging, Video, and AI.

Founded in 2011, Exotel enables more than 6,000 businesses across India, Southeast Asia, the Middle East, and Africa to build exceptional customer engagement experiences through its Omnichannel Contact Centre, Communication APIs, and Conversational AI platforms. The company recently secured a Virtual Telecom Operator (VTO) license, enabling fully compliant end-to-end VoIP telephony services.

Backed by $100M in Series D funding and with $50M+ ARR, Exotel is building the communication infrastructure that powers customer engagement for high-growth businesses across emerging markets. The company was also recognized at the ET Startup Awards 2022.

About the Role

As a Software Engineer 3, you'll play a key role in designing, building, and scaling the distributed systems that power millions of customer interactions every day. You'll work on high-scale backend services,



influence technical direction, mentor engineers, and help build reliable, performant, and resilient platforms.

This role is ideal for engineers who enjoy solving complex distributed systems problems, have robust ownership, and thrive in product-driven environments.

What You'll Do

-
Design and build scalable, highly available backend systems and services.

-
Drive technical design discussions and contribute to architecture decisions.

-
Build resilient microservices capable of handling large-scale production traffic.

-
Improve system performance, reliability, observability, and operational excellence.

-
Collaborate with Product, Engineering, Infrastructure, and Operations teams to deliver impactful features.

-
Participate in code reviews and establish engineering best practices.

-
Mentor junior engineers and promote a culture of technical excellence.

-
Take ownership of production sy

📌 Software Engineer 3 (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru