About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview:

The Associate Production Support Analyst (APSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. The person in this role will work independently with guidance from the PSA, Senior PSA, or Lead PSA. The role requires interaction with internal study teams and external customers.

* This role can be based remotely in India and will have working hours from Monday - Friday 930p-530a Indian Standard Time

Responsibilities:




- Provide excellent customer service to end users of endpoint IRT systems
- Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are addressed
- Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
- Document all incoming queries in endpoint’s ticketing system
- Escalate to internal teams when issues cannot be resolved within the support team
- Reviews data change requests for clarity, completeness and impact
- Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request
- Executes SQL Data Scripts to view project data
- Participates in conference calls and/or meetings with internal teams
- Organize own workspace and deadlines to ensure timely completion of tasks
- This position will require weekend and holiday coverage
- Perform other duties as require

📌 Associate Production Support Analyst (Bengaluru)
🏢 Endpoint Clinical
📍 Bengaluru