We are seeking an experienced Incident & Release
Manager with over 7 years of IT service management background to join our
agile banking technology team. In this role, you will be dual-hatted, driving
both production stability and seamless software deployments for critical,
high-availability financial applications. You will be responsible for leading
the restoration of complex, high-priority service disruptions while
simultaneously orchestrating the end-to-end release lifecycle, ensuring zero
disruption to daily banking operations and strict compliance with financial
regulations.
Key Responsibilities
Incident & Problem Management (50%)
- Major
Incident Response: Lead and orchestrate the restoration of
high-priority (P1/P2) incidents affecting critical core banking networks,
payment gateways, and customer-facing channels.
- Crisis
Coordination: Convene and chair emergency technical bridge calls with
cross-functional infrastructure, security, application development, and
third-party vendor teams.
- Stakeholder
Communication: Draft and distribute timely, precise executive-level
incident alerts and progress updates to business leadership and
operational heads.
- Root
Cause Analysis (RCA): Facilitate post-incident reviews, drive thorough
problem management workflows, and track preventative actions to eliminate
recurring failures.
- SLA
Compliance: Monitor and enforce strict Mean Time to Resolve (MTTR)
metrics aligned with banking performance standards and regulatory
guidelines.
Release & Change Management (50%)
- Deployment
Orchestration: Oversee the end-to-end software release lifecycle,
managing deployment schedules across staging, pre-production, and live
banking environments.
- Risk
Assessment: Evaluate change management requests, analyze cross-system
dependencies, and conduct strict risk/impact assessments to prevent
deployment-related outages.
- Go/No-Go
Leadership: Chair Change Advisory
📌 Incident Manager (Hyderabad)
🏢 SID Global Solutions
📍 Hyderabad
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