Description
Quick Highlights
- Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate support, reduce costs, and deliver effortless CX at scale.
- Reports to: Head of Revenue
- Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA. Shifts: US time-zone support.
- Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
- Location: In-office. Bangalore, India.
- Compensation: INR 15 – 25 LPA, depending on experience.
- Team: You'll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
- Why now: We're scaling our CS team to migrate our customer base onto Richpanel AI, deepen relationships, and ensure long-term retention.

About the Role
As a Customer Success Manager at Richpanel,



your primary mandate is expansion, growing revenue within your portfolio by deepening AI adoption, . You'll own a portfolio of high-value accounts and act as a trusted advisor to CX and e-commerce leaders, connecting business goals to AI-driven automation outcomes.
You'll manage customers end-to-end from onboarding to renewal while executing our AI Migration Playbook and helping it evolve. If you love growing accounts, solving business problems, demoing AI live, and turning adoption into executive-level impact, this is the role for you.

Responsibilities
- Drive AI expansion across your portfolio identify upsell, cross-sell, and plan-upgrade opportunities, and convert them into signed deals.
- Own a portfolio of customer accounts, driving AI adoption, renewals, and growth. Maintain

📌 Customer Success Account Manager (Bengaluru)
🏢 Richpanel
📍 Bengaluru