Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities:
- Lead and develop the bench sales team, handling recruitment, training, and performance management.
- Establish and optimize operational strategies to meet client needs and internal goals.
- Build strong client relationships, addressing inquiries and identifying improvement opportunities.
- Streamline processes, reduce costs, and maintain high service quality and compliance.
- Analyze performance metrics, prepare reports, and present insights to senior management.
- Foster a collaborative work setting and provide continuous coaching to the team.
Requirements:
- Bachelor's degree in Business Management or related field.
- Proven operations management experience with a focus on leadership and service delivery.
- In-depth understanding of processes and industry trends.
- Strong communication, analytical, and organizational skills.
- Proficiency in project management tools and software.
- Ability to drive data-driven decisions and ensure data security and compliance.
Join us as an Operations Manager to drive operational excellence and client satisfaction through effective team management and process optimization.
Offered Benefits / Facilities :
- 5 Days Working
- 06:30 PM IST to 03:30 AM