Finance Business Analyst – Data & Analytics

About Thoucentric

Thoucentric is a forward-thinking consulting firm enabling
enterprises to drive digital transformation through analytics, technology, and
business process excellence. We partner with leading global organizations to
deliver measurable business impact.

Role Overview

We are looking for a detail-oriented and customer-focused E‑commerce
Business Analyst who will work closely with business stakeholders, product
managers, and technical teams to define requirements, enhance digital commerce
capabilities, and support end‑to‑end implementation of e‑commerce
solutions. The ideal candidate should have strong analytical skills, hands-on
experience with e‑commerce platforms, and the ability to convert business
needs into scalable digital solutions.

Key Responsibilities

Business Analysis & Requirements
- Gather,
analyze, and document business requirements for e‑commerce initiatives.
- Create
BRDs, FRDs, user stories, and process maps for enhancements and current
features.
- Conduct




requirement workshops with cross‑functional teams (Marketing, Product,
Supply Chain, IT, Customer Support).

E‑commerce Platform Expertise
- Work
with platforms such as Shopify, Magento, Salesforce Commerce Cloud,
WooCommerce, Hybris, or similar.
- Understand
catalog management, pricing, promotions, checkout, order management,
payments, and returns workflows.

Data & Insights
- Analyze
customer journeys, website performance, funnel drops, and conversion
metrics.
- Provide
insights to improve digital experience, conversion, and revenue.
- Collaborate
with analytics teams to define dashboards and KPIs.

Project Coordination
- Act
as a bridge between business stakeholders and technical teams.
- Support
UAT planning, test-case creation, defect tracking, and release readiness.
- Ensure
solution delivery aligns with business expectations and timelines.

Process Improvement
- Identify
gaps in current e‑commerce processes and recommend improvements

📌 E-Commerce Business Analyst (Mumbai)
🏢 Thoucentric
📍 Mumbai