The Manager – Student Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges, driving performance excellence across academic outcomes, student success, and college partnerships. The Manager leads and develops a team, holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.
Key Responsibilities
1. Portfolio Performance & Outcome Accountability
- Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and student operations.
- Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction
- Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams
- Ensure consistency in program standards, student experience, and brand representation across colleges
- Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.
2.
Leadership, Talent Strategy & Accountability
- Lead, coach, and develop on-ground college teams with explicit accountability for outcomes.
- Define performance expectations, role ownership, and growth pathways
- Conduct regular performance reviews, feedback conversations, and capability-building discussions
- Identify skill gaps and drive targeted training, coaching, or role realignment
- Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
- Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations
3. Institutional Partnerships & Portfolio Growth
- Own senior-level relationships with Principals, HODs, Deans, and administrative leadership
- Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
- Represent IID
📌 Program Manager (Mumbai)
🏢 iide
📍 Mumbai