Cascade Headway Pvt. Ltd. is seeking a smart and active Lead Manager to handle incoming leads and manage first-level communication with clients. The candidate should have good communication skills and the ability to interact professionally with customers in multiple languages.

Requirements
- Minimum 1 year and maximum 2 years of experience in lead handling, customer support, telecalling, or sales coordination.
- Fluency in English and Malayalam is mandatory.
- Knowledge of Hindi and Tamil will be an added advantage.
- Good communication and interpersonal skills.
- Ability to respond to leads quickly and professionally.
- Basic computer and CRM knowledge preferred.
- Strong follow-up and coordination skills.

Responsibilities:
- Handle incoming leads and client inquiries.
- Communicate with clients through calls, messages, and emails.
- Qualify and assign leads to the concerned team.
- Maintain lead data and follow-up records.
- Ensure smooth first-level customer interaction and support.

Preferred Candidate:
- Energetic and confident communicator.




- Good team player with a professional attitude.
- Able to manage multiple leads efficiently.

Perks
At Cascade Headway Pvt. Ltd., we believe in building a strong, growth-driven, and employee-friendly work culture. Along with an exciting opportunity to work on real-time Zoho implementation projects across multiple industries, we offer the following benefits:

Career Growth & Learning
- Opportunity to work on advanced Zoho implementation and digital transformation projects.
- Exposure to real-time ERP, CRM, Finance, HR, Inventory, and Automation projects.
- Hands-on experience with multiple Zoho applications and enterprise-level workflows.
- Support for Zoho certifications and professional skill development.
- Career growth opportunities within a fast-growing Zoho implementation company.

Performance Benefits & Incentives
- Attractive performance-based incentives.
- Project completion and implementation incentives.
- An

📌 Lead Executive (Ernakulam)
🏢 Cascade Headway
📍 Ernakulam