Meet the Team
Welcome to the Cisco Customer Experience Centre (CXC), a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" setting, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.
Our teams operate across strategic regions worldwide, bridging time zones, languages, and local laws to deliver a seamless and relevant customer experience. We are passionate about entire customer lifecycle, from initial vision through adoption to value realization — ensuring that every customer achieves substantial business outcomes through authoritatively engagements.
Your Impact
As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly develop how Cisco delivers value to customers on a global scale.
You will:
- Act as a strategic partner to executive leadership and key customer stakeholders,
translating sophisticated technical delivery into compelling business value propositions
- Institutionalize next-generation project management methodologies, encouraging a culture of AI-fluency and innovation under Cisco's PMO framework
- Drive predictive delivery by using AI-driven insights to proactively lead project lifecycles, identifying and mitigating risks before they impact any constraints.
- Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic prioritization
- Present service business value to customers, influencing their assessment, planning, and management of critical projects
Responsibilities
- Supervise sophisticated, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
- Lead large and complex infrastructure projects within an account or group of accounts
- Lead