CX Digital, Product & Analytics Enablement
Location: Bangalore
Band: Senior Band 3

Role Purpose
Provide strategic CX Digital leadership across post‑sales customer journeys, with a strong focus on technology‑enabled experience improvements, product development partnership, and data‑driven decision making across International Health markets.

This role supports CX teams by working closely with Product, Engineering, Analytics, and Platform teams to ensure customer experience initiatives are embedded into product roadmaps and delivery cycles — not treated as downstream optimizations. The role brings a strong analytics mindset to CX problem‑solving, helping teams identify friction, measure outcomes, and continuously improve post‑sales experiences across web and mobile platforms.

Key Responsibilities

CX Digital & Post‑Sales Experience Ownership
- Act as a strategic CX Digital partner for post‑sales journeys including claims, perks, coverage, provider search, account management, and service flows
- Translate CX priorities into clear product and technology requirements,



ensuring they are built into product backlogs and delivery plans
- Support CX teams in shaping scalable, repeatable experience improvements across markets and platforms

Product & Technology Partnership
- Work closely with Product Managers, Engineering leads, and Platform teams to influence roadmaps with a strong CX lens
- Review and contribute to product discovery, solution design, and delivery trade‑offs, ensuring CX considerations are balanced with technical constraints
- Act as a bridge between CX strategy and day‑to‑day product development execution across web and mobile ecosystems

Analytics, Insights & Measurement (Core)
- Bring a strong analytics and data‑driven mindset to CX Digital initiatives
- Define and track CX success metrics, including funnel performance, drop‑offs, adoption, engagement, and outcome‑based KPIs
- Partner with Analytics teams to:
- Interpret quantitative and qualitative d

📌 Program Management Lead Analyst (Bengaluru)
🏢 Cigna Group
📍 Bengaluru