Roles
and Responsibilities:
- Manage a strong portfolio of
our Enterprise Customer Base and provide strategic guidance to help them
achieve their business objectives.
- Work collaboratively with
cross-functional teams, including sales, marketing, product, and
engineering to deliver solutions that meet our customer's needs
- Identify opportunities for
upselling and cross-selling to existing customers across C-suite level
- Develop and execute account
plans that align with the client's objectives
- Conduct regular business
reviews with clients to track progress against objectives and ensure their
ongoing satisfaction
- Contract Negotiation & deal
closing to maximize profits
- Develop trusted advisor
relationships with key accounts, customer stakeholders and executive
sponsors
- Clearly communicate the
progress of monthly/quarterly initiatives to internal and external
stakeholders
- Develop new business with
existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account
metrics (e.g. quarterly sales results and annual forecasts.
- Assist with challenging client
requests or issue escalations as needed
Requirements
Skills
Required:
- Master's Degree from a reputed
institute with solid experience of 8+ years in Enterprise Account
Management
- Proven work experience as an
Enterprise Account Manager, Customer Success Manager, Sales Account
Manager or relevant role
- Proven track record of managing
client relationships and delivering exceptional service
- Demonstrable ability to
communicate, present and influence key stakeholders at all levels of an
organization, including executive and C-level.
- Experience with SaaS or
enterprises based products would be outstanding
- Proven ability to juggle
multiple account management projects at a time, while maintaining sharp
attention to detail
- Solid experience with CRM
software and MS Office (particularly MS Excel)
- Excellent listening,
negotiation and presentation abilities
- Strong communi