What success looks like in this role:
- Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
- Need knowledge of Flowdesigner
- Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
- Design and develop custom ServiceNow applications from scratch, adhering to platform best practices
- Provide architectural leadership across ServiceNow modules including:
- ITSM
- ITOM
- ITAM
- CSM
- ITBM (APM & PPM)
- FSM
- Other enterprise ServiceNow capabilities as needed
- Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
- Lead, mentor, and review work of onshore and offshore development teams
- Support story refinement, effort estimation, solution proposals, and technical design documentation
- Collaborate with business stakeholders to translate functional requirements into robust technical solutions
- Oversee demand management, release planning,



and platform roadmap discussions
- Identify opportunities for platform optimization, automation, and reuse
- Ensure compliance with security, performance, and operational standards.
LI-ND1

You will be successful in this role if you have:
- 8-10 years of experience on the ServiceNow platform, with significant 3 years in an Architect or Lead role
- Solid hands-on expertise with:
- ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
- Custom applications and scoped app development
- Flow Designer and legacy workflows
- Service Portal / UI Builder
- Experience designing and implementing integrations using:
- REST / SOAP APIs
- MID Server
- IntegrationHub
- Deep understanding of ServiceNow data model, CMDB, ACLs, and security
- Proven experience leading enterprise-scale ServiceNow implementations
- Strong communication skills with the ability to engage both technical and non-tec

📌 ServiceNow Solution Architect (Bengaluru)
🏢 Unisys
📍 Bengaluru