JOB OVERVIEW: -
- Responsible for receiving &
processing reservations through Phone Calls, E-mails
& Website.
- Ensure Accurate Booking
Information.
- Actively Up-sell & Cross sell
the products & Services.
- Effective communication with the
clients.
- Regular &
consistent communication with the Operation team.
- Responsible for reservation
enquiries pertaining to M&G; & Lounge services.
- Effectively use available
reservation system to capture all the required
information.
Requirements
QUALIFIED
QUALIFICATION: -
- Diploma or BSc/BHM in Hotel or
Hospitality Management/Aviation, Travel &
Tourism/Graduate/Master’s in any discipline.
REQUIRED
SKILLSETS: -
- Excellent Communication Skills
- Basic Understanding of
Reservations Process
- Understanding of Hospitality
Industry
- Customer Oriented
- Positive Attitude
- Familiarity with Hospitality
Industry Standards
- Eager to learn.
- Personal grooming and etiquette
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.