2-BAN.SL.1.1.1 BSLI – Confidential Job Description HayGroup ?? 1 Job Title Cluster Manager HDFC Bank Function HDFC Branch Banking Department HDFC Channel Reporting To (Title) Circle Relationship Head HDFC Bank Job Band JB 10 Superior’s Superior (Title) Zone Relationship Head – Relationship HDFC Unit Birla Sun Life Insurance Location Zone Office Business Life Insurance Date February 9th 2018 2-BAN.SL.1.1.1 BSLI – Confidential Job Description HayGroup ?? 2 1) Job Purpose To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. 2) Dimensions What are the areas (in quantitative terms) the job has an impact on? Dimension Remarks 1. Manpower (Nos.) 10-11 depending Branch Spread 2.
Business Impact Xxx a. Target - (Individual ) Annualized Premium (AVG)– 5 10 Cr Complete accountability of the Sales Target of the Vertical which has a direct impact on the Relationship’s top-line target. b. Customer Complaints 0 Customer Complaints At HDFC Customer Complaints are critical and hence every vertical head will look personally c. Persistency 80% Premium Persistency 80% Policy Persistency Drive 13 month Rolling Premium Persistency 3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? Key Challenges for the role – ? Market Volatility as BSLI predominantly sell unit linked policies ? High dependency on HDFC Branch Banking Model in Open Architecture who may have their own priorities so alignment is the key. ? Balancing between the process requirement and expectations of the Channel partn