Description
Vice President Client Service Management

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President Client Service Management to join the Global Payments & Trade team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Lead strategic client service for India,



serving as the senior escalation point and driving executive-level communications, Service Reviews aligned to SLAs and client outcomes.
- Manage Premium clients based in India to elevate the client experience through a differentiated, consultative approach for this client segment.
- Conduct regular client visits to strengthen relationships, understand client needs, and act as a trusted advisor in delivering service excellence.
- Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality client experience.
- Orchestrate cross-functional partnerships and regional coverage across APAC, collaborating with Product, Operations, Technology, Implementation, and Sales to streamline end-to-end client journeys and standardize best practices.
- Maintain familiarity with industry best practices and market intelligence to offer value-added services such as client digital solu

📌 Vice President, Client Service Management (Pune)
🏢 BNY Mellon
📍 Pune