Locations- UK, India

About us

Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customer-centricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry.

What you will do

Allianz Partners have high ambition to develop Specialty Lines wordwide.

As part of Global Operations, in Specialty Lines we are responsible for supporting customers with their mobile devices repairs & cybersecurity matters.

This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics.





Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.

This role is a Hybrid role however for onboarding and training purposes there will be a requirement to be in the office on joining.

Responsibilities

Global strategy and local execution:
- Compliance with Standards and guidelines
- Quality Management and Assurance
- Learning & Development
- Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics

You will be responsible for:

Quality Management & Excellence
• Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection
• Ensure timely Complaints Management and Quality Assurance in defined scope
• Foster Specialty Lines LOB-Organization as o

📌 Senior Expert Excellence (Sukhani)
🏢 Allianz
📍 Sukhani