Job Title: Technical Support Executive

Department: Technical Operations

Location: Indore (In office)

Experience: 1–3 Years

Company: Robro Systems

Website: www.robrosystems.com

About Robro Systems

Robro Systems is a fast-growing innovator in AI-powered automation and machine vision, specializing in web inspection solutions for technical textiles. Our flagship product, the Kiara Web Inspection System, enables manufacturers to achieve real-time defect detection, improve operational efficiency, and enhance quality control. At Robro, we are driven by Vision, Intelligence, and Control.

Role Overview

We are looking for a proactive and technically skilled Technical Support Executive to join our support team. The ideal candidate will be responsible for handling customer technical issues, managing support tickets, troubleshooting hardware/software-related problems, and ensuring timely resolution. The role requires strong communication skills, problem-solving ability, and coordination with internal teams to deliver excellent customer support.

Key Responsibilities




- Handle customer technical queries and provide timely resolutions.
- Manage support tickets using ticketing tools (preferably Zoho Desk or similar platforms).
- Analyze, troubleshoot, and resolve technical issues related to software, hardware, and system operations.
- Coordinate with Engineering, QA, and Product teams for issue escalation and resolution.
- Maintain proper documentation of issues, solutions, and troubleshooting steps.
- Update and maintain knowledge base, FAQs, and support documentation.
- Monitor ticket status, follow up on pending issues, and ensure SLA compliance.
- Provide remote and on-site technical assistance to customers when required.
- Collect customer feedback and share insights for product improvement.
- Assist in system installation, configuration, and basic troubleshooting activities.

Requirements
Must-Have Qualifications:
- B.E./B.Tech in Engineering, Computer Science, Electron

📌 Technical Support Executive (Indore)
🏢 Robro Systems
📍 Indore