Description
We are seeking a highly skilled data scientist to support Customer Experience (CX), CRM Analytics, and business intelligence initiatives. The ideal candidate will have robust experience in data analysis, Power BI, SQL, Python, CRM platforms, and Data Lake environments. This role will be responsible for transforming complex datasets into actionable insights, developing dashboards and reports, enhancing customer intelligence, and leveraging AI/GenAI solutions to drive business value and operational efficiency.

Responsibilities
• Work with enterprise Data Lake environments using Amazon Redshift, Amazon Athena, and other cloud-based data platforms to extract, manage, transform, and analyse large-scale datasets while ensuring data quality and governance.
• Work extensively with CRM platforms such as Salesforce and Medallia to extract, analyse, and interpret customer, operational, and engagement data.
• Partner with Customer Experience (CX), Business, and Product teams to analyse customer journeys, feedback, and behavioural data to identify trends,



improve customer satisfaction, and support strategic business decisions.
• Perform Entity Resolution and customer identity matching to create a unified customer view across multiple data sources, ensuring data accuracy and consistency.
• Design, develop, enhance, and maintain interactive Power BI dashboards and reports that provide actionable insights into customer experience metrics, operational KPIs, and business performance.
• Develop and optimize SQL queries, Python scripts, and Excel-based analyses for data extraction, transformation, validation, automation, and reporting. Collaborate with cross-functional stakeholders to gather business requirements, improve existing reporting solutions, and contribute to analytics best practices and documentation.
• Leverage Artificial Intelligence (AI) and Generative AI (GenAI) tools to automate reporting, streamline data analysis, generate business insights, improve produc

📌 Data Scientist (Gurugram)
🏢 Verisk Analytics
📍 Gurugram