Job Description

Designation: NPC Senior Process Executive(SPE) / Process Specialist(SME)

​

Effective Job
Requisitions- Dispute
Operations / Fraud & Claims-Reg-E (No Provisional Credit)

Essential Qualifications: Graduate / Postgraduate

Location: Pune | 5 Days | WFO | US
Shift | 2 Way Cab Provided

Interview Mode: Online

Department: Operations – Banking &
Financial Services

Reports To: Process Lead / Team
Manager

Relevant Experience (In
Years):

· Graduate / Postgraduate with a minimum of 1.5+
years of experience(SPE) & with a minimum of 3+ years of experience in US
Banking Industry and good academic profile in Fraud and disputes claims

Job Summary:

We are looking for a
detail-oriented and analytical Dispute Analyst to handle debit card disputes
under Regulation E, where no provisional credit is issued during the
investigation period. The ideal candidate should have a solid understanding of
Reg-E compliance, excellent case investigation skills, and the ability to make
accurate decisions based on supporting documentation and transaction history.

Key Responsibilities:





· Investigate Reg-E
related consumer disputes with multiple transactions primarily debit card
transactions.

· Handle end-to-end
case management, including intake, research, and resolution of Reg-E claims
within regulatory timeframes.

· Review
transaction history, merchant data, and any supporting documentation to
determine liability.

· Ensure compliance
with Reg-E guidelines while managing cases where provisional credit is not
provided.

· Document findings
clearly and accurately in the case management system.

· Communicate with
internal departments and external parties (e.g., merchants, processors) for
further investigation when required.

· Identify patterns
of fraudulent activity and escalate suspicious cases for further review.

· Maintain high
standards for accuracy, compliance, and productivity.

Key Skills &
Competencies:

· Good
understanding of US banking processes, espe

📌 Chargeback/Dispute - SME/SPE - Pune
🏢 2COMs
📍 Pune