Roles and Responsibilites-
- Participate in analyzing and interpreting user requirements into technical specifications to create the reports and outputs necessary to resolve issues and requests promptly
- Prepare and deliver reports, dashboards, and other analytics to provide meaningful data to support business decisions and stakeholder requirements
- Contribute to the guidance for a holistic CDI product analytics and reporting strategy
- Creates a positive stakeholder support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling stakeholders with a consummately skilled attitude
- Educates and trains stakeholders one–on–one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business, or operational knowledge.




- Continuously seeks to improve technical skills as they relate to all areas of the support organization through attending classes and keeping up to date on industry standards
- Contributes to self–help knowledge base entries regarding developed reporting and dashboard solutions.
- Collaborates with other CDI staff and process owners in developing new reports for monitoring process area results.
- Identifies and analyzes trends in incident volumes, service requests, or other process areas as needed. Provides feedback from analysis to internal departments, stakeholders, and CDI management.
- Build strong relationships within HCA Healthcare India by working across organizational boundaries to resolve stakeholder–reported issues
- Communicates knowledge, educates, instructs, and assists stakeholders and team members as needed with problem solving
- Continually expands knowledge of current and upcoming products within the designated specialties
- Demonstrates a strong work ethic and commitment to excellence, along with the ability to function independently in a

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