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Job Description
Title: Manager, Customer Engagement & Program Enablement
Description
As Manager, Customer Engagement & Program Enablement, you will lead engagement, enablement, and content strategy for AT&E; in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments.
You will be embedded alongside stakeholders launching current programs in-region, growing adoption,
owning the end-to-end engagement strategy from planning through execution and measurement. You’re a leader who moves fast, delivers at a high standard, and builds trust quickly with cross-functional partners. You won't wait for a playbook, you'll write it.
Key Responsibilities
- Develop and execute engagement strategy aligned to program goals and customer journey stages
- Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption
- Create targeted, actionable content across multiple formats (written, visual, video)
- Design and deliver enablement or learning interventions that build customer self-sufficiency
- Build scalable processes that improve operational efficiency and cross-functional collaboration
- Gather and synthesize customer insights to inform the content strategy and program decisions
- Manage internal communication platforms and
📌 Manager, Customer Engagement (Bengaluru)
🏢 JLL
📍 Bengaluru