Responsible for leading a team that implements next generation solutions for how customers receive Digital Technology support.
Site Overview:
Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only India’s defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape India’s aerospace ecosystem.
Job Description
Roles and Responsibilities
• Lead a small team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
• Drive improvements for options and content of self-help.
• Identify innovations to improve support for end users.
• Establish governance with global knowledge leaders.
• Identify recurring issues and highlight to service owner; help find opportunities to reduce end user issues.
• Identify opportunities to send tickets to the appropriate queue at creation.
• Work globally to ensure consistency and acceptance for their respective region.
• Collaborate with other teams to improve support tools.
• Participate in budgeting process and manage IT Infrastructure related projects and investments.
• Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.
• Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
The Ideal Candidate:
Robust candidate who can efficiently manage digital operations for large manufacturing organization ,foster innovation, and play a key role in the organization's overall success.
Education Qualification:
Bachelor's Degree in Computer Science/ IT / Electronic & Communic
📌 Manager- Digital Operations- IT Infrastructure Management (Pune)
🏢 Talent Leads Consultants
📍 Pune
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