Joining: Early joiners or maximum 1-month notice period
Job Description
As a Client Partner, your primary responsibility is to develop and maintain strong relationships with clients across different industries. Your role is to act as a trusted advisor to clients, working closely with them to understand their business needs, identify opportunities for growth, address their challenges/pain points, and provide solutions that meet their requirements. Deepening client/partner engagements and executing business expansion strategies is at the core of this role. The focus will be on successfully scaling offerings and implementing business expansion plans. Identifying new business opportunities and building new sales pipelines with a strong mandate to drive profitable growth and footprint expansion will be essential.
Key Responsibilities
• Extensive experience managing retail clients.
• Robust understanding of the enterprise application and retail IT landscape; Digital Commerce experience is a plus.
• Develop and execute strategies to expand existing client relationships.
• Collaborate with cross-functional teams to develop solutions that meet client needs, including software development, data analytics, cloud computing, application services, and digital transformation.
• Manage the overall client relationship, ensuring client satisfaction, identifying opportunities for upselling and cross-selling, and addressing any issues or concerns.
• Provide oversight for all services delivered to the client.
• Offer thought leadership and industry expertise to clients, staying updated on the latest technology trends and innovations.
• Collaborate with internal teams to create and deliver proposals, presentations, and other client-facing materials.
• Manage the financial aspects of client relationships, including forecasting, budgeting, and maintaining margins.