At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force
that will help us make Web3 accessible to all.
In the last six years, we have skyrocketed from being India’s first crypto
unicorn to carrying a community of over 125 million with us. To continue
maximising the adoption and acceleration of Web3, we are now focused on
developing cutting-edge products, addressing accessibility and security
challenges, and bridging the gap between people and Web3 technologies.
While we go ahead and keep dominating the Web3 world, we would like to HODL
you on our team Join our team of passionate innovators who are breaking
barriers and building the future of Web3. Together, we will make the complex
simple, the inaccessible accessible, and the impossible possible. Boost your
innovation to an ALL TIME HIGH with us
Inside CoinDCX’s Customer Success Team
Our Customer Success team is dedicated to ensuring our users get the most out
of their CoinDCX experience. We build strong relationships, providing support
and guidance to help users achieve their goals in the world of digital finance.
If you’re passionate about customer satisfaction and success, join us in
creating exceptional experiences that turn users into advocates.
You need to be a HODLer of these
* Strong Interpersonal Skills.
* Familiarity with CRM Systems - Sprinklr is preferred.
* Ability to efficiently multitask.
* Prior Customer Support Experience in a trading firm OR hands-on trading
experience preferred.
* Excellent communication skills (English / Hindi).
* Positive listening and problem-solving skills.
* Good analytical skills.
* Candidate having knowledge on Crypto is preferred.
* Candidate from similar background is preferred.
* Candidate has to be open to work in Rotational shifts.
You will be mining through these tasks
* Provide timely and accurate responses to customer queries via email, chat,
and phone regarding account-related issues, trading que