Posting Title:- Desktop Support Engineer - L2

Industry: -IT Services

Salary:- ₹3L - 5L

Work Experience:- 1-3 years

Location :- Andheri West

Summary

The Desktop Support Engineer - L2 plays a critical role in ensuring the seamless operation of end-user computing environments within a dynamic IT services organization. Reporting to the IT Operations Manager, this position is responsible for delivering timely, accurate, and user-focused technical support for desktops, laptops, and associated peripherals across a distributed workforce. The ideal candidate will possess robust technical proficiency in Windows 10/11 environments, network troubleshooting (TCP/IP, DNS, DHCP), and remote support tools, combined with a customer-centric mindset and the ability to manage multiple priorities efficiently. This role requires a proactive approach to problem resolution, a commitment to maintaining system integrity through regular patching and configuration, and a solid foundation in contemporary desktop administration principles. With a focus on user satisfaction and system reliability,



the Desktop Support Engineer - L2 contributes significantly to business continuity, operational efficiency, and the overall digital experience of end-users.

Responsibilities
- Provide Level 2 technical support for desktops, laptops, and peripheral devices, resolving complex hardware and software issues.
- Perform OS installation, configuration, updates, and patching on Windows 10/11 systems in compliance with organizational standards.
- Diagnose and resolve network connectivity issues related to TCP/IP, DNS, DHCP, and VPN configurations.
- Conduct hardware diagnostics, component testing, and replacement of defective desktop/laptop parts (e.g., RAM, HDD/SSD, motherboards, power supplies).
- Support and manage remote access solutions such as TeamViewer, AnyDesk, and Microsoft Remote Desktop for efficient troubleshooting.
- Troubleshoot and resolve application compatibility, performance, and access issues

📌 Desktop Support Engineer (Mumbai)
🏢 Xcellhost Cloud Services
📍 Mumbai