Job Description:

1) Outlet Audits

a) Determining, reviewing and frequently upgrading the structure and mechanism of Outlet Audits

b) Defining the audit parameters and timelines for the Regional Managers and validating the audit findings

c) Undertaking Surprise Comprehensive Audits (by self) at each Outlet as per pre-determined timelines

d) Driving and ensuring 100% resolution of Non-Compliances reported during Audits within 30 days of report generation

2) BOPs - Servie, Kitchen, Cash Point, Store, Home Deliveries and ODCs ;

a) Defining, reviewing and frequently upgrading the Outlet BOPs with relevant detailing

b) Undertaking concrete steps to ensure effective communication of BOPs to employees at regular intervals (during Inductin and through regular training sessions)

c) Driving and ensuring maximum adherence to BOPs by all employees and across all outlets, initiating necessary corrective action or penalization in the event of non-compliance Framing, reviewing and frequently upgrading BOPs for Home Deliveries,



ODCs and other such alternate revenue models that may emerge from time to time

3) Reprting by Outlets -

a) Food Cost, Operational Cost, CGS, Asset and Linen Inventory, Food Testing, Daily Home Delivery Report, MPR, Incident Reports (Wherever Necessary) ;

b) Driving and ensuring 100% compliance to the reporting formats and timelines by all Outlets, initiating necessary corrective action or penalization in the event of non-compliance

c) Assessing the authenticity and accuracy of the reports, initiating surprise checks to ensure adherence to genuine reporting practices by outlets

d) Undertaking detailed analysis and evaluation of the reports, highlighting inconsistencies and determining a timeline bound correvtive action plan

4) Cost Control ;

a) Monitoring the Food Cost across all Outlets, periodically setting benchmarks and ensuring adherence to the same

b) Undertaking detailed evaluation and outlet wise comparison of the various components of

📌 Operations Head (Pune)
🏢 RECEX
📍 Pune