Software is an important pillar of our portfolio offerings. For a professional user experience, SW support team plays a crucial role in assuring customer satisfaction and success by providing top-tier technical support. We are organized as a 4-tier support level structure with markets and regions positioned at level 1,2 & 3 respectively. As a 4th level (Global) SW Support Specialist you would work closely together with our decentralized 1st and 2nd level support teams, resolve all escalated customer questions & technical issues, ensure timely customer response for all support requests, collaborate with product development teams and analyze the ticket base for product improvement recommendations. Your Civil engineering knowledge and competence would provide an extra edge to understand the customer pain-points and provide better resolutions enhancing overall customer experience.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software, and services for the global construction industry, and beyond. At Hilti solid customer relationships create solutions that build a better future, where there is pride and a sense of belonging across our 120 global locations. It’s where people explore possibilities, leverage their potential, own their personal development, and grow lasting careers.
What does the role involve?
Hilti Fastening and Protection Solutions offer engineering design and contractor productivity software solutions for professional construction business. In this role you partner with Business Units, Competence Centers, Regions, Markets, Global IT and Digital Marketing to provide competent support for such software to our customers, our external and internal user base. You ensure timely resolution of cust
📌 Global Software Support (India)
🏢 Hilti
📍 India
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