Join us on our exciting journey IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
PURPOSE
•Under limited guidance, manages and coordinates the qualification and deployment of systems.
•Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications.
•Provides technical support, consulting, and system-related cost/benefit analysis to project teams, customers, business leaders, and bid defense teams. Collaborates with various groups to assist in the production of the system architecture and data model.
•Assists in the vendor and product selection process and identifies recent technologies and assists in the determination of support requirements.
Also provides level 3 support services for regional and global business applications. Serves in a lead capacity for Product Support Specialists.
RESPONSIBILITIES
•A person with strong technical knowledge on Hadoop and Big data Application with experience on Coursera, Spark, Kafka, Streamset who will be responsible for supporting internal and external users and provide Leve 3 support.
•Defines deliverables, costs, benefits, and ROI information.
•Provide support for bid defenses and proposals.
•Improve and document the technical processes around application support (using Confluence)
•Collaborate with Account Managers on change requests, managing issues, establishing priorities, capacity planning and troubleshooting and representing the interests of supported business groups.
•Produce and assist training and communication programs.
•Handle late night and weekend emergency support on a rotational basi