* Demonstrate passion for customer: Have frequent direct contact with customers. Promote VIP customer visits to the TSC. Use the complaint handling process to improve customer experience thinking end to end. Drive implementation of relevant customer experience initiatives with the various channels. * Implement and drive the Tool Service strategy and standards within the Marketing Organization. * Engaging your team: Manage and inspire individuals involved in day-to-day operations, overseeing people management responsibilities. * Create a lean-er TSC: Lead the Lean transformation within the function across the network by actively developing and implementing specific lean initiatives. * Possess the authority to drive change management and implement global standards and processes. * Take ownership of performance drivers and actively contribute to target setting.
* Deliver presentations at various forums on a Marketing Organization (MO) level * Manage, coordinate, and oversee National projects on a day-to-day basis. * Manage facility and compliance requirements: Health and safety, Environment, Inventory, ICS etc. * Deliver sustainable productivity (COGS, OPEX, freight) at defined end to end service levels (turnaround time, repair quality) * Drive & communicate a competitive tool service differentiation and fair repair pricing to build a robust value for money awareness to support tool sales growth * Drive Sales from service in MO India and contribute to sales targets * Accountable for the execution of aligned support services, outside of core GTS responsibilities, including providing to MO initiatives with clear cost-benefit analysis (e.g., PTP, specials, Fleet tools recycling) * Drive customer experience in the MO through multiple initiatives with a cross functional team * Contribute to
📌 Tool Service Center Manager (India)
🏢 Hilti
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.