Company
Profile

Priority
Technology Holdings, Inc. (NASDAQ: PRTH), headquartered in Alpharetta,
Georgia USA, with its India office in Chandigarh, builds state-of-the-art
fintech products powering up-to-date commerce.

We provide
a unified platform for Banking & Payments across SMB, B2B, and Enterprise
segments. Our mission is to help businesses collect, store and move money
seamlessly through new-age digital payment solutions.

We are an
employee-first organization focused on professional growth, continuous
learning, and a positive work environment based on mutual respect and
collaboration.

About the Role:

The
Assistant Manager will support day-to-day operational management of the
Customer Success & Support team. This role focuses on team
supervision, SLA performance, quality assurance, stakeholder coordination,
and operational excellence, ensuring high-quality customer
experience for Passport, MXC/MXM, Prisma AMC, Letus, and other Priority
platforms.

This position requires a 6-day work schedule. Monday to Friday will be
Work-From-Office (WFO),



while Saturday or Sunday will be Work-From-Home
(WFH). The 6th-day working will be compensated as per company guidelines.
Team & Operational Management

· Supervise
a team of Analysts and Senior Analysts across multiple shifts.

· Manage
daily workflow distribution, queue monitoring, and SLA adherence.

· Ensure
consistent achievement of KPIs such as AHT, ASA, FCR, Quality, and
Productivity.

· Conduct
daily huddles, WBRs, and performance trackers to maintain operational
discipline.

Quality, Training & Process
Excellence

· Perform
QA audits, coach team members, and ensure 100% compliance with SOPs.

· Identify
skill gaps and coordinate training, refresher modules, and knowledge-base
updates.

· Drive
continuous improvements across processes to reduce errors, escalations, and
rework.

Stakeholder & Escalation
Handling

· Manage
merchant escalations, critical incident follow-ups, and cross-functional
communication.

📌 ZR_266_Assistant Manager (Chandigarh)
🏢 Priority Idc
📍 Chandigarh