Qualification: MBA in Marketing/Customer Relations
Gender: Male/Female
Job Responsibilities:
- Develop and maintain strong customer relationships to enhance brand loyalty.
- Manage CRM software, track customer interactions, and analyze engagement data.
- Handle Google My Business (GMB) listings, respond to customer queries, and optimize brand presence.
- Implement SEO strategies to improve online visibility and customer reach.
- Work closely with the sales and marketing team to enhance customer experience.
- Address customer feedback, resolve complaints, and ensure high customer satisfaction.
- Conduct market research to understand customer behaviour and improve service strategies.
- Generate reports on customer trends and CRM performance for management review.
Key Skills Required:
- Solid Communication & Interpersonal Skills – Ability to engage with customers effectively.
- CRM Software Expertise – Proficiency in handling customer databases and analytics.
- GMB & SEO Knowledge – Experience in online brand management and digital marketing.
- Problem-Solving & Customer Handling – Quick decision-making for customer issues.
- Data Analysis & Reporting – Ability to track and improve customer retention strategies.
📌 Urgent job opportunity for Customer Relationship Manager for leading gems and jewellery company (Kolkata)
🏢 RECEX
📍 Kolkata
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