Job Overview:
- Experience in Customer Support with an enterprise software organization.
- Experience with Linux or UNIX administration (Clustering, High Availability, Load
Balancing, etc.).
- Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Scripting or other programming languages.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Fast learner who can pick up new technologies.
- Capable of working with a cross-functional team to solve business and technical
problems.
- Ability to make complex technical matters easy-to-comprehend for non-technical
persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, robust customer and
solution- oriented personality.
- Ability and willingness to travel,



if required.

The Role:
- Render exceptional first-tier phone/email support for efficient resolution of technology
and functional problems across all products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Follow an established set of processes while handling support requests.
- Report any issue that may significantly impact the business.
- Follow standard procedures for proper escalation of unresolved issues to appropriate
internal teams.
- Ensure all calls are logged in the ticketing logging system & every activity is updated.
- Ensure users and management are notified during downtimes with complete information.
- Identify and learn more about the software and hardware used/supported by the
organization.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Prepare accurate and timely reports.
- Document knowledge in the form

📌 System Support Engineer (Mumbai)
🏢 TechBulls SoftTech
📍 Mumbai