Job Description:

The incumbent will be responsible for driving city-level growth through strategic planning, operational excellence, and customer satisfaction. This role oversees end-to-end city operations, including marketing initiatives, team management, cost optimization, compliance, and recent store launches, ensuring alignment with business goals and delivering a seamless consumer experience.

Promote City Growth
- Suggest and implement city-level initiatives to attain business targets and growth.
- Responsible for process excellence across the city units, thereby guaranteeing constant renewal of SOPs in order to reduce wastage and cost and increase customer satisfaction and profitability.
- Collaborate with the marketing team and relevant stakeholders to generate ideas for increasing the market share of company's PODs in the city. Create a thorough execution plan and implement the same.
- Collaborate with the marketing team to implement ATL and BTL activities across the city in order to increase the user base.




- Achieve the set metrics from the delivery standpoint to ensure a higher restaurant rating. Conduct gap analysis and action plans in case of failing to meet set metrics.
- Establish customer service norms within the city and ensure the complaints are within targets by organizing regular training and process audits.

Ensure Customer Satisfaction
- Interact with the Fleet Ops team to determine ways of reducing the time taken to deliver.
- Implement ATL & BTL marketing activities to enhance consumer acquisition.

City Operations Management
- Create the checks and balances to ensure a proper inventory is maintained by all teams. Devise ways to identify any deviation and rectify.
- Conduct reviews with the cluster managers and unit managers on a periodic basis to assess the health of the clusters/units they manage.
- Check the audit reports of all units/clusters to ensure safety and adherence to hygiene parameters. Conduct audits across the city to assess the

📌 City Ops Head (Mumbai)
🏢 Mantras2Success
📍 Mumbai