Handling inquiries on phone as well as on emails.
- Ensure that the Studio Standards are followed.
- Compile statistics for front office and provide reports relating to that area
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
- Coordinate with contact Center & pan India head FD head according to protocol.
- Coordinate with Studio Manager, Consultant to assign consultation scheduling
- Prepare all weekly and monthly reports
- Ensure all monetary transaction are conducted & consulted according as per protocol
- Coordinate with accounts department on all monetary transactions, quotations, receipts,
- Maintains walking relationships, communication with all departments and coordinates accordingly
- Resolves guest problems as per international standard, quality effectively and courteously
- Maintains all patient data in software as per protocol
- Ensuring targets for FD are met.
Desired Candidate Profile:
- 3 + years Experience in Hospitality or service Industry.
- Good & Pleasing Communication Skills in English, Hindi .
- Excellent telephone courtesy & client handling skill.
- Routine operations management knowledge.
- Should be highly motivated & result oriented.
- Robust client management skills.
- Presentable.
- Candidate with hospitality industry with proper dedication towards Front Office would be preferred along with the given criteria in the job description.
📌 Sr. Front Desk Executive (Pune)
🏢 Right Advisors
📍 Pune
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