Meet The Team:

The Operations Manager is a key member of Cisco’s Commerce Operations (CO) organization. CO provides operational engagement and advisory services to customers, partners, and sales teams across the commerce processes for Cisco’s products, services, and software businesses. The Operations Analyst works directly with sales and cross-functional stakeholders to deliver world-class operations management and advisory services.

In this role, we are also looking for Japanese language skills, candidate is expected to have proficient Japanese communication (written and verbal).

What You'll do:

Commit Management
- Attend forecast calls to identify and understand key priorities for the week, month, and quarter.
- Accountable for weekly commit operationalization, coordinating with cross-functional teams (Sales, Channel, Engineering, Finance, IT, Customer Service) to track progress and drive required actions.
- Prepare "Sneak Peek" reports for the respective Theatre and Segment during critical period-ends.

Business Partnership & Advisory




- Provide field/customer operations advisory, enablement, and change management regarding tools, policies, and processes.
- Offer supply chain consultation and constraint management.
- Provide consultation and operational design for complex hardware deals and deal assurance.
- Manage the quality of bookings and backlog management, including analysis and resolution.
- Conduct Stakeholder Operational Business Reviews.
- Advise sales teams on Cisco’s crediting and compensation policies, including system-driven rules, bookings policies, offer types, and incentive program changes.
- Handle customer issues, including ownership at the executive level.

Process Improvement & Strategic Growth
- Proactively identify field challenges, gather feedback, and ensure closed-loop resolution.
- Drive process and system automation by submitting change requests and collaborating with IT and process managers through implementation.
- Drive awarenes

📌 Operations Manager (Bengaluru)
🏢 Cisco
📍 Bengaluru