Customer Service Representative (India)

Location: Powai - Mumbai, MH, IN.

Overall Responsibility / Job Purpose
- Collaborate effectively with Sales, Marketing, Finance, Quality Assurance, and other cross-functional teams to deliver world-class customer service.
- Serve as a single point of contact for both internal and external customers, ensuring seamless and efficient business interactions with Glanbia.
- Support customers across the full product portfolio, with special focus on premix business, including proteins, grains, flavors, nutritional ingredients, and customized solutions.
- Manage and respond to all customer inquiries promptly, accurately, and in a manner that meets or exceeds customer expectations.
- Drive a positive and agile customer experience through effective communication and problem resolution.
- Oversee and support the complete order lifecycle, including order entry, processing, tracking, and fulfillment.
- Handle complex customer issues and exceptions during the order fulfillment process with a solution-oriented approach.




- Coordinate with internal stakeholders to ensure timely resolution of customer concerns and smooth order execution.
- Continuously monitor service quality and identify opportunities to enhance customer satisfaction and operational efficiency.
- Proactively recommend process improvements that create value for both Glanbia and its customers.

Key Tasks and Responsibilities

Order Management & Processing
- Process sales orders, return orders, credit notes, and debit notes accurately in SAP.
- Assist in setting up new customer accounts in line with company policies and procedures.
- Receive, review, and process customer orders efficiently while ensuring compliance with established processes and timelines.
- Manage urgent or priority order releases as required to meet business needs.
- Provide internal default specifications and coordinate with Quality Assurance and customers to resolve any discrepancies until final sign-off.

📌 Customer Service Representative (India)
🏢 Glanbia
📍 India