Description
Ciklum is looking for a Sales Operations Analyst to join our team full-time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
We are seeking a highly execution-focused Sales Operations Analyst to own and scale deal desk, bookings, and contracting operations, with a strong emphasis on Salesforce data accuracy and DealHub workflows.
This role serves as a critical control point across the opportunity → booking → contract → renewal lifecycle, ensuring deals move efficiently from pipeline to closed revenue with high accuracy, speed, compliance, and cross-functional alignment.
A key component of this role is operational deal desk support during high-pressure selling and closing periods, including end-of-month (EOM), end-of-quarter (EOQ), and end-of-year (EOY)



— often overlapping with holiday periods — with a direct impact on finance close timelines and revenue recognition.
Responsibilities:
- Own frontline deal desk operations, providing real-time support to Sales during critical closing periods, including EOM, EOQ, and EOY
- Manage the opportunity-to-booking process in Salesforce, ensuring accurate deal setup, stage progression, required fields, ARR, contract terms, renewal dates, and product data
- Support contracting execution through DealHub, including workflow coordination, template or playbook updates, approval routing, and alignment to Salesforce chance structure
- Partner cross-functionally with Sales, Finance, Legal, and Customer Success to resolve deal blockers, support finance close readiness, and maintain compliance
- Maintain renewal pipeline accuracy by creating and updating renewal opportunities, validating classifications, an

📌 Sales Operations Analyst (India)
🏢 Ciklum
📍 India