Location: Outlet-Based RGIA

Reporting To: Spa Manager / Operations Manager

Role Summary

The Duty Manager acts as the front-line leader responsible for ensuring smooth day-to-day

operations during their shift. This includes supervising the team, achieving sales targets,

ensuring guest satisfaction, managing inventory and cash handling, and maintaining spa

ambiance. The role bridges operational execution with service excellence and plays a crucial role

in the guest experience journey.

Key Responsibilities

1. Frontline Operations & Shift Management:

a) Supervise the smooth functioning of the spa during assigned shifts, ensuring all services

run as per operational SOPs.

b) Coordinate appointment schedules, therapist allocations, and walk-in management to

minimize guest wait time.

c) Maintain lobby presentation and actively participate in guest engagement activities.

2. Guest Service & Satisfaction:

a) Greet guests with warmth and professionalism, ensuring every interaction aligns with

brand service standards.

b) Address and resolve guest complaints, feedback,



and special requests on the spot,

escalating when necessary.

c) Maintain a high standard of service delivery, ambiance, and cleanliness to ensure a

superior guest experience.

3. Sales Achievement & Upselling:

a) Meet personal sales targets and contribute to outlet revenue by effectively promoting

services, upgrades, and retail products.

b) Train and motivate team members on upselling techniques, loyalty programs, and

cross-selling practices.

c) Monitor daily sales reports and initiate corrective actions in collaboration with the Spa

Manager.

4. Cash & Report Handling:

a) Manage billing, cash transactions, and reconciliation at the end of the shift.

b) Ensure accurate entry of sales and guest data into the spa software or point-of-sale

system.

c) Prepare daily shift reports including revenue, guest count, complaints, and other

operational KPIs.

5. Inventory & Supplies:

a) Ensure s

📌 Duty Manager (Hyderabad)
🏢 Masti Health And Beauty
📍 Hyderabad