MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:
- Act as first-line support for network and security operational requests, managing and resolving tickets logged via ServiceNow in line with agreed SLAs.
- Create, amend, and remove firewall rules on Palo Alto NGFW via Panorama and Strata Cloud Manager (SCM), following approved change requests and the firm's security policy.
- Administer and support Zscaler ZIA and ZPA policies, including URL/application access requests, policy exceptions, and troubleshooting user connectivity issues.
- Raise, track, and progress changes through ServiceNow change management, ensuring accurate documentation, approvals, and an audit trail for all firewall and network changes.
- Monitor network and security alerts, triaging issues and escalating to senior network engineers where deeper investigation or architectural change is required.
- Proactively review and improve the SNMP-based network monitoring and alerting setup, working with senior engineers to increase visibility, reduce noise, and mature alerting coverage across the estate.




- Perform routine access reviews, rule clean-up, and housekeeping tasks across the Palo Alto and Zscaler estates to maintain a clean and auditable policy base.
- Support incident response for network and security events, gathering diagnostic information and assisting senior engineers with resolution.
- Maintain accurate, up-to-date documentation of network configurations, firewall rule sets, and standard operating procedures.
- Liaise with global network engineering colleagues, business users, and other technology teams to understand requests and provide transparent updates on progress.
- Assist with basic network troubleshooting (connectivity, routing, VPN, DNS) using standard diagnostic tools, escalating complex issues to senior engineers as appropriate.
- Participate in a shift or on-call rota providing regional support coverage outside of core hours as required.

SPECIAL CIRCUMSTANCES (e. g. shifts, travel overseas,

📌 Network Support Engineer (Bengaluru)
🏢 Brevan Howard Asset Management
📍 Bengaluru